Verizon Wireless and Twitter Success


I’ve been a Verizon Wireless customer for seven years. For most of that time (maybe all of it), I’ve had LG phones. They work well, and I really like the way they organize contacts so that I don’t have to scroll through every single number a person has.

When I started texting, I realized that I wanted a full-keyboard phone, and at my next “upgrade” I bought the LG EnV. I love this phone (see above for someone else’s picture of it). It’s compact, the keyboard is easy to use, and the screen, while small, is pretty clear. The downside is that getting to the camera functions is a little cumbersome, but I don’t use the camera on this phone that much anyhow.

But it was starting to get a little bedraggled, and it seemed like the battery wasn’t holding a charge for as long as it used to. And then Verizon Wireless started calling me about upgrading.

So I got the LG Cosmos Touch. And pretty much from Day One, I hated it. This is the LG Cosmos with a touch screen, and wow, is that one annoying touch screen. It was unresponsive, except for when it was hyper reactive. I never knew when it was ringing–I keep my phone on vibrate, and for the first time, I could neither hear nor feel it when it would go off in a bag I was holding. And it kept pushing things at me–buy this app, link to this site, use this function. That’s not what I want when I unlock my phone so I can make a call. I want to make a call, for crying out loud.

It probably won’t come as a big surprise that when I lost the phone, I wasn’t terribly sad about it. No, I just went to my nearest Verizon store to scope out replacements. And that’s when I realized that not only would I have to pay full price (because I’d already gotten my two-year upgrade with the hated Cosmos Touch), but the cheapest phone I could buy was the regular Cosmos. The sales rep said that the push marketing was “probably” because of the touch screen, and that shouldn’t be a problem with this one. Of course, he also said that the cheapest thing for me to do would be to add another line to the account, when a really basic round of division told me that doing that would be more than twice as expensive as replacing the phone.

So I snarked a bit on Twitter and went back to work. On the way home, I found that Verizon Wireless had found my tweet–which didn’t even contain a hashtag (so, nice searching, @VZWSupport!) and responded. An exchange or two later, and I had my solution: I charged and reactivated the EnV.

And now I like my phone again. I even know when I get a call or text. Imagine that!

Photo by tjshirey, via Flickr.


Posted on September 12, 2011, in Communication, Work and Life and tagged , , , , , , , , . Bookmark the permalink. Leave a comment.

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