We’d All Be Better Off if the “Reply All” Button Just Went Away

Seriously, it’s still causing trouble. You’d think by now we’d all have learned to be more careful, but no. Check out this post from Jenny Lawson, AKA The Bloggess (also available at @thebloggess).

I’ve had my own corporate run-ins, although not involving pitches. In the past few years I’ve gone to war with AT&T and TiVo over service and billing issues. I’ve won, and the reason I’ve won is that I was right, and I put social media tools to use. I even told the TiVo supervisor that I was going to do it. Fair warning, I say. So why would anyone broadcast that response regarding a blogger with a huge, devoted audience?

Don’t try to one-up snark with insults. It doesn’t work, and it’ll get out somehow. That’s how it works these days. More of us need to learn that. Yes, we’re all human, and yes, we all make mistakes. But maybe it’s time to retire “Reply All.”

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Posted on October 7, 2011, in Communication, Work and Life and tagged , , . Bookmark the permalink. 3 Comments.

  1. I read her blog, but hadn’t seen this yet. Incredibly, horrifically awesome.

  2. I know, right? I first saw something about it on Twitter, and it’s really dismaying on a lot of levels.

  1. Pingback: Basics of Business Communication « Kathy Lisiewicz

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