Basics of Business Communication
Guess why no one wants to read this book.
No matter what job we hold, all of us have occasion to share business information with others. It’s easy to get caught up in the moment, and forget what the overall purpose is: to make sure that someone gets the information they need. With that in mind, here are a few tips:
1) Know your audience. It’s the first rule of comedy, and it’s the first rule of pretty much everything else. Do not assume that the recipient is going to find your snarky comment funny. And don’t write to a company vice president as if he or she is your co-worker in the next cubicle.
2) Know why you’re writing. Do you want to provide a project summary? Commend a colleague? Point out issues that are arising? Focus on meeting your goals.
3) Keep it short. Everyone is busy, from that VP to that co-worker. Provide necessary context, but get to the point.
4) Check your spelling. Do not rely entirely on Word or Outlook. Get a dictionary, whether it’s in print or online. Use it.
And now, for a few related links:
Write a Complaint Letter Like a Pro: Good for more than complaint letters. (The Consumerist)
E-mail Etiquette 101: Things to keep in mind. (Michael Hyatt)
We’d All Be Better Off if the “Reply All” Button Just Went Away: Seriously, beware. It’s necessary, but it can get you into serious trouble if you don’t remember what “all” means. (Me)
Photo by romana klee, via Flickr.